Terms and Conditions
Mastering the art of perfect adventure for 10+ years in the wild.By booking or participating in a tour and any related products or services (a “Tour”)
with Local Adventures India ( Meraki Trips ), a “Tour Operator”, you (“you”) agree to
these Terms & Conditions (the “Terms”). Your booking contract may be with Local
Adventures Indi ( Meraki Trips ). A Meraki Trips Company (“ Local Adventures India”) as
authorised sales agent of the Tour Operator, as indicated on your invoice, however, your
Tour will be operated by the Tour Operator.
For additional terms that apply to certain Local Adventures Tours or travel styles
please see:
By booking a Tour you acknowledge that you have read, understand and agree to be bound
by these Terms. If you make a booking on behalf of other participants, you guarantee
that you have the authority to accept and do accept these Terms on behalf of the other
participants in your party.
1. THE BOOKING CONTRACT
Your booking is confirmed and a contract exists when the Tour Operator or your travel
agent issues a written confirmation after receipt of the applicable deposit amount.
Please check your confirmation carefully and report any incorrect or incomplete
information to the Tour Operator or authorised agent immediately. Please ensure that
names are exactly as stated in the relevant passport.
You agree to provide full, complete and accurate information to the Tour Operator.
2. BOOKING ON BEHALF OF OTHERS
By booking on behalf of other participants, you are deemed to be the designated contact
person for every participant included on that booking. This means that you are
responsible for making all payments due in connection with your Tour booking, notifying
the Tour Operator or your travel agent if any changes or cancellations are required and
keeping your party informed.
By booking on behalf of another person or persons, you represent and warrant that you
have obtained all required consents. You are responsible for verifying that any
information you provide on behalf of another participant is complete and accurate and
the Tour Operator will under no circumstances be liable for any errors or omissions in
the information provided to complete a booking.
3. REQUIRED MEDICAL INFORMATION
If Required, you must provide any medical information reasonably requested by the Tour
Operator and may be required to complete the Tour Operator’s medical information form
(the “Medical Form”),
Medical Forms are mandatory for certain Tours. If you have any pre-existing medical
conditions which may impact your ability to travel, participate in a Tour, travel to
remote areas without access to medical facilities or may adversely affect the experience
of others on your Tour, you must return a Medical Form, signed by a licensed and
practicing physician to the Tour Operator prior to or at the time of final payment for
the applicable booking.
You agree to complete the Medical Form honestly and to disclose all relevant medical
information accurately and fully. The Tour Operator will maintain the information in
accordance with the Tour Operator’s Privacy Policy available at Local Adventures (
Meraki Trips ) website.
The Tour Operator reserves the right to request further information or professional
medical opinions where necessary, as determined in its discretion, for your safety or
the safe operation of a Tour.
The Tour Operator reserves the right to deny you permission to travel or participate in
any aspect of a Tour at any time and at your own risk and expense where the Tour
Operator determines that your physical or mental condition renders you unfit for travel
or you represent a danger to yourself or others.
Pregnancy is considered a medical condition and must be disclosed to the Tour Operator
at the time of booking. The Tour Operator may refuse to carry women who are over 24
weeks pregnant. The Tour Operator may refuse to carry anyone with certain medical
conditions if reasonable accommodation or alternatives cannot be arranged.
In the event that you do not complete the required Medical Form or provide medical
information reasonably required by the Tour Operator for any reason by the deadline
indicated above, the Tour Operator reserves the right to cancel your booking and all
applicable cancellation fees will apply.
You are responsible for assessing whether a Tour is suitable for you. You should consult
your physician to confirm your fitness for travel and participation in any planned
activities. You should seek your physician’s advice on vaccinations and medical
precautions. The Tour Operator does not provide medical advice. It is your
responsibility to assess the risks and requirements of each aspect of the Tour based on
your own unique circumstances, limitations, fitness level and medical requirements.
Travel with the Tour Operator may involve visiting remote or developing regions, where
medical care may not be easily accessible and medical facilities may not meet the
standards of those found in your home country. The condition of medical facilities in
the countries you may visit on your Tour varies and the Tour Operator makes no
representations and gives no warranties in relation to the availability or standard of
medical facilities in those regions.
4. SPECIAL REQUIREMENTS
Any special requirements must be disclosed to the Tour Operator at the time of booking. The Tour Operator will use reasonable efforts to accommodate special requirements or requests but this is not always possible given the nature of the destinations visited and availability of options outside a planned itinerary. Certain activities may be inaccessible to you if your mobility is limited in any way. All food allergies and dietary restrictions must be disclosed to the Tour Operator at the time of booking but the Tour Operator cannot guarantee that dietary needs or restrictions can be accommodated. Any special requests or requirements do not form part of these Terms or the contract between you and the Tour Operator and the Tour Operator is not liable for any failure to accommodate or fulfil such requests.
5. AGE REQUIREMENTS
Anyone under the age of 18 on the date of first travel is considered to be a minor.
Minors must always be accompanied by an adult. One adult may accompany up to two minors.
Unless otherwise indicated in the Tour description or by the Tour Operator, the minimum
age for minors travelling on any Tour is 12 years old.
All bookings with a minor are subject to review and approval by the Tour Operator. If
the consent of a parent, guardian or any other person is required by applicable law for
any minor to travel, the accompanying adult is responsible for securing all consents,
documentation and ensuring that they and the minor(s) meet all legal requirements to
travel, to enter into and depart from applicable countries and regions. The Tour
Operator will not be responsible for any fees, damages, or losses incurred as a result
of any failure to secure necessary consents, permits, and approvals.
Each adult on a booking with a minor or minor(s) is jointly and severally responsible
for the behaviour, wellbeing, supervision and monitoring of such minor(s), and jointly
and severally accepts these Terms for and on behalf of any minor(s) on their booking,
including all assumptions of risk and limitations of liability. The Tour Operator does
not provide care services for minors and expressly disclaims any responsibility for
chaperoning or controlling any minor(s).
6. MANDATORY INSURANCE REQUIREMENTS
YOU MUST HAVE TRAVEL INSURANCE WITH A MINIMUM MEDICAL, EVACUATION AND REPATRIATION COVERAGE OF US$ 50,000 to 200,000 ( deeding on the country traveling and tour taken )
covering all applicable dates of travel with the Tour Operator. This insurance must cover personal injury and emergency medical expenses. You are strongly recommended to extend your coverage to include cancellation, curtailment, and all other expenses that may arise as a result of loss, damage, injury, delay or inconvenience while traveling. You acknowledge that insurance coverage is not included in the cost of any Tour offered by the Tour Operator and you are required to obtain separate coverage at an additional cost. It is your responsibility to ensure that you have sufficient coverage and comply with the terms of the applicable insurance plans. You are responsible for advising your insurer of the type of travel, destination(s) and activities included in your booking so that the insurer may provide appropriate coverage.7. PRICES, SURCHARGES AND TAXES
The Tour Operator will not increase the price of your Tour after you have paid in full.
Tours are priced and advertised inclusive of applicable taxes
From time-to-time the Tour Operator may offer reduced pricing on certain products or
services. Reduced pricing applies only to new bookings. Bookings where payment of at
least a deposit has been received by the Tour Operator are not entitled to reduced
pricing.
After a confirmation invoice has been issued by the Tour Operator, the Tour Operator
reserves the right to impose surcharges on any products or services booked for reasons
arising from increases in transportation costs, fuel costs, dues, taxes or fees
chargeable for services such as landing taxes or embarkation or disembarkation fees at
ports and airport charges, local operator costs, currency and exchange fluctuations,
increases in taxes, or government action which impacts the price of the applicable
products or services; provided however, the Tour Operator will only do so where the
increase in question is greater than 2% of the original price paid for the products or
services (excluding add-ons, insurance, and taxes). Upon learning of the necessity to
impose a surcharge in accordance with this section the Tour Operator will provide notice
to you as soon as reasonably possible.Where the increase in price is greater than 7% of
the original price of the applicable products or services (excluding add-ons, insurance
and taxes), you may choose to either:(a) cancel the applicable booking without incurring
any penalty; or(b) accept the change of price.You must notify the Tour Operator of your
choice within 14 days of receipt of notice of the increase or you will be deemed to have
accepted the price change and will be liable for payment of the increase.
8. VALIDITY
All dates, itineraries and prices of Tours are subject to change at any time and the
current price will be quoted and confirmed at the time of booking, subject to any
surcharges that may be levied in accordance with these Terms.
You acknowledge that you are responsible for keeping up to date on the specific details
of your Tour and any other products or services, including, but not limited to checking
the Tour Operator’s website at least 72 hours prior to departure as minor changes may
have been made after the time of booking.
9. DEPOSITS
At the time of booking, a non-refundable deposit in the amount specified in the chart
below, as applicable, per person per Tour is due to the Tour Operator. If the booking is
made 60 days or less prior to departure, full payment is due at the time of booking. The
non-refundable deposit should be sent to the Tour Operator or authorised agent, as
applicable.
For certain products or services offered by the Tour Operator, including TailorMade ,
alternative deposit terms apply. Deposits paid for TailorMade will not be held as a
Lifetime Deposit.
Certain products or services offered by the Tour Operator may require you to make full
payment at the time of booking. The Tour Operator will advise you of any such
requirements prior to confirmation of the applicable booking.
Lifetime Deposits: If you cancel you're booking, and that cancellation is not a result
of nonpayment or any other breach of these Terms, the deposit amount will be held as a
“Lifetime Deposit” with the Tour Operator, subject to these Terms. Lifetime Deposits
have no expiry and may be applied towards payment of a deposit on any other Tour offered
by the Tour Operator. The Lifetime Deposit is transferable and may be transferred by you
to another individual of your choosing by providing notice to the Tour Operator in
writing.
For the avoidance of doubt, only the deposit amount will form part of the Lifetime
Deposit. The Lifetime Deposit has no cash value. Only one Lifetime Deposit may be
applied per person per product booked. A Lifetime Deposit must be applied to a new Tour
booking that is of equal or greater value to the cancelled Tour for which the Lifetime
Deposit was originally received, or to a Day Tour or Local Experience, provided that if
the price of the Day Tour or Local Experience is less than the amount of the Lifetime
Deposit the unused amount of the Lifetime Deposit shall be forfeited. A Lifetime Deposit
may not be applied to the same or similar dates of travel.
10. DETAILS REQUIRED FOR BOOKING
As a condition of booking, you must provide the information requested by the Tour Operator along with final payment. If you fail to supply information required by the Tour Operator for air tickets, permits, or other inclusions, you will also be liable for any costs, fees or losses including failure to obtain or provide that inclusion. In the event that you fail to supply information required by the Tour Operator, the Tour Operator also reserves the right to treat your booking (or the relevant component of your booking) as cancelled and levy any cancellation fees deemed reasonable by the Tour Operator, in its sole discretion. The information required by the Tour Operator will vary by Tour and will be communicated to you or to the Tour Operator’s authorised agent during the booking process. The Tour Operator will not be held responsible for any fees you incur as a result of errors, omissions, inaccuracies, late, misplaced or otherwise incomplete information you have provided.
11. AIRFARE
Tour prices do not include international or other airfare unless expressly mentioned in
the Tour’s descriptions. The Tour Operator will quote the best price available for the
travel dates requested at the time the quote is prepared. Quotes provide an estimate
only and are not a firm price commitment by the Tour Operator or the applicable air
carrier(s).
The Tour Operator acts only as a sales agent for the applicable air carrier and the air
carrier terms and conditions apply to the purchase and use of the air travel ticket.
Please consult the air carrier’s applicable terms and conditions and conditions of
carriage for complete information including applicable cancellation terms. The Tour
Operator is not responsible for changes in air itineraries or flight times and does not
provide advice or alerts regarding air travel tickets, flight status or delays.
12. FINAL PAYMENT & ACCEPTANCE OF BOOKING
The confirmation sent by the Tour Operator or your travel agent will contain details of
final payment required for any booking. Payment of the balance of the price for any
products or services booked and custom-tailored products or services) is due 60 days
before the departure date of the first product or service included in the applicable
booking. If full payment is not received by the applicable due date, the Tour Operator
may, at its sole discretion, change the rate payable for the booking, or treat the
booking as cancelled and retain the deposit paid on booking as a cancellation fee. If a
booking is made less than 60 days before the departure date of the first product
included in the applicable booking, then the full amount must be paid at the time of
booking. If, for any product or service booked, payment terms differ from those outlined
in this section, the applicable terms will be communicated to you prior to booking and
will also be detailed on the applicable invoice.
The Tour Operator is not responsible for any charges levied by third parties or
financial institutions and payable by you as a result of credit card or other payment
transactions and will not refund or return any fees charged by third parties or
financial institutions in connection with payments made by you to the Tour Operator.
13. CANCELLATION BY THE PARTICIPANT
You may cancel your booking by notifying the Tour Operator. Cancellation fees, if any,
will be determined with reference to the date on which notice of cancellation is
received by the Tour Operator and are expressed as a percentage of the total price paid
for the cancelled Tour, product or service (excluding any insurance products).
Cancellation of a Tour:
(a) Cancellation received 60 days or more before departure of first product or service
in relevant booking: Lifetime Deposit will be held by the Tour Operator in accordance
with these Terms, the remainder of the payments made to the Tour Operator in respect of
the cancelled product will be refunded.
(b) Cancellation received 30-59 days before departure of first product or service in
relevant booking: Lifetime Deposit will be held by the Tour Operator in accordance with
these Terms, an amount equal to 50% of the remainder of the payments made to the Tour
Operator in respect of the cancelled Tour will be refunded.
(c) Cancellation less than 30 days before departure of first product or service in
relevant booking: Lifetime Deposit will be held by the Tour Operator in accordance with
these Terms, and no further refund will be payable.
For certain products or services offered by the Tour Operator, including bookings on or
related to the Expedition, alternative cancellation terms may apply. The Tour Operator
will advise you of any such requirements prior to confirmation of the applicable
booking.
Cancellation of Arrival Transfers, Pre and Post Night Accommodations, My Own Room and
optional activities booked directly with the Tour Operator:
(a) Cancellation 31 days or more before departure: you will receive a full refund in
respect of cancelled Arrival Transfers, Pre and Post Night Accommodations, My Own Room
and optional activities.
(b) Cancellation 30 days or less before departure: No refund will be payable in respect
of any cancelled Arrival Transfers, Pre and Post Night Accommodations, My Own Room and
optional activities.
14. GUARANTEED DEPARTURES & CANCELLATION OF A TOUR BY THE TOUR OPERATOR
A departure date for a Tour offered by the Tour Operator will become a guaranteed
departure when at least one booking secured by a valid deposit has been made on that
departure.
The Tour Operator guarantees that all scheduled Tour departures booked and secured with
a valid deposit will depart as indicated on the applicable confirmation, subject to
reasonable itinerary changes as described in these Terms or good faith health and safety
concerns. This guarantee is not applicable in the case of Force Majeure. Up to date Tour
and itinerary information is available on the Tour Operator’s website or by contacting
the Tour Operator. Brochures and other printed materials displaying Tour information and
departure dates are subject to change may not be relied upon for purposes of this
guarantee.
If a Tour is cancelled by the Tour Operator before the date of departure for reasons
other than Force Majeure or as a result of a suspension of operations by the Tour
Operator and the cancellation is not caused by your fault or negligence, you will have
the choice of accepting from the Tour Operator:
(a) a substitute Tour of equivalent or superior value; or
(b) a substitute Tour of lesser value if no Tour of equivalent or superior value is
reasonably available and to recover from the Tour Operator the difference in price
between the price of the Tour originally purchased and the substitute Tour; or
(c) a full refund of all monies paid for the cancelled Tour.
If a Tour is cancelled by the Tour Operator before the date of departure due to Force
Majeure or as a result of a suspension of operations by the Tour Operator and the
cancellation is not caused by your fault or negligence, the Tour Operator can offer you
either:
(a) a substitute Tour of equivalent or superior value;
(b) a substitute Tour of lesser value if no Tour of equivalent or superior value is
reasonably available and to recover from the Tour Operator the difference in price
between the price of the Tour originally purchased and the substitute Tour;
(c) a travel credit valued at 110% of monies paid for your Tour; or
(d) a refund minus unrecoverable costs.
If a cancellation due to Force Majeure or a suspension of operations by the Tour
Operator occurs after the Tour has commenced, the Tour Operator can offer you either a
pro-rata:
(a) travel credit valued at 110% of the monies paid for the days that remain on your
Tour; or
(b) refund minus unrecoverable costs of the days that remain on your Tour.
Any travel credit the Tour Operator issues as a result of a Tour that is cancelled for
Force Majeure:
• Will have an expiration date that is no sooner than 2 years from the date of Tour
cancellation;
• is not redeemable for cash; and
• excludes flights or insurance.
The Tour Operator is not responsible for any incidental expenses or consequential losses
that you incur as a result of the cancelled booking including visas, vaccinations,
non-refundable flights or rail, non refundable car parking or other fees, loss of
earnings, or loss of enjoyment, the Tour Operator reserves the right to issue a full
refund in lieu of the choices above, in its sole discretion. Where a significant element
of a Tour as described cannot be provided after departure, the Tour Operator will make
suitable alternative arrangements where possible. If it is not possible to provide a
suitable alternative or if you reasonably reject any suitable alternatives, the Tour
Operator may provide you with a refund for unused products or services as determined in
its discretion.
15. TRAVEL DOCUMENTS
It is your responsibility to obtain information and to have in your possession all the required documentation and identification required for entry, departure and travel to each country or region. This includes a valid passport and all travel documents required by the relevant governmental authorities including all visas, permits and certificates (including but not limited to vaccination or medical certificates) and insurance policies. You must have a passport that is valid 6 months after the last date of travel with the Tour Operator as set out on your itinerary. You accept full responsibility for obtaining all such documents, visas and permits prior to the start of the Tour, and you are solely responsible for the full amount of costs incurred as a result of missing or defective documentation. You agree that you are responsible for the full amount of any loss or expense incurred by the Tour Operator that is a direct result of your failure to secure or be in possession of proper travel documentation. The Tour Operator does not provide advice on travel documents and makes no representations or warrantees as to the accuracy or completeness of any information provided on visas, vaccinations, climate, clothing, baggage, or special equipment and you agree that the Tour Operator is not responsible for any errors or omissions in this information.
16. FLEXIBILITY & UNUSED SERVICES
You acknowledge that the nature of adventure travel requires flexibility and acknowledge that you will permit reasonable alterations to products, services or itineraries by the Tour Operator. The route, schedules, accommodations, activities, amenities and mode of transportation are subject to change without notice due to unforeseeable circumstances or events outside the control of the Tour Operator (including but not limited to Force Majeure, illness, mechanical breakdown, flight cancellations, strikes, political events and entry or border difficulties). No reimbursements, discounts or refunds will be issued for services that are missed or unused after departure due to no fault of the Tour Operator, including your removal from a Tour because of your negligence or breach of these Terms.
17. CHANGES
Changes made by the Tour Operator: The Tour Operator may modify your itinerary where
reasonably required in its sole discretion. If the Tour Operator makes a change
affecting at least one in three full days of the itinerary or which materially affects
the character of a product or service in its entirety (a “Material Change”), the Tour
Operator will provide notice to you as soon as reasonably possible, provided that there
is sufficient time to do so before departure. If a Material Change is made more than 14
days before departure, you may choose to:
i) accept the Material Change and proceed with the amended product or service;
ii) book another product or service of equal or greater value, if available (you will be
responsible for paying any difference in price);
iii) book another product or service of lesser value, if available (with a refund
payable to you for the difference in price);
iv) cancel the amended product or service and receive a full refund for the land-only
portion of the applicable product or service (a refund is not available for other
products or services booked which are not subject to a Material Change).
You must notify the Tour Operator of your choice within 7 days of receiving notice or
you will be deemed to accept the amended itinerary.
Once a Tour has departed, itinerary changes may be necessary as a result of unforeseen
circumstances, operational concerns, or concerns for your health, safety, enjoyment or
comfort. Any changes are at the discretion of the Tour Operator. You acknowledge that
you must have reasonable financial resources to cover incidental expenses during all
travel with the Tour Operator, whether or not such expenses arise from a change of
itinerary, and the Tour Operator is not liable for your failure to prepare adequately
for travel and unforeseen circumstances which may arise during travel. The Tour Operator
will not be liable for any indirect and or consequential losses associated with any
changes to a booking or itinerary.
Changes made by you: You are responsible for ensuring that information provided to the
Tour Operator is accurate and up-to-date. Any changes to your name on any booking are
subject to the Tour Operator’s approval. Any changes to a booking depend on availability
and are subject to the Tour Operator’s approval and these Terms. Any extra costs
incurred for making the change will be charged to you along with an administrative fee.
Cancellation of any Tour, product or service included in a booking will not be
considered a change for purposes of this section and will be governed by the applicable
cancellation terms. No changes are permitted to any booking within 10 days of departure
of the first product or service on the applicable booking.
18. ACCEPTANCE OF RISK
You acknowledge that adventures travel and the products and services offered by the Tour
Operator may involve a significant amount of risk to your health and safety. By
traveling with the Tour Operator you acknowledge that you have considered any potential
risks to health and safety. You hereby assume responsibility for all such risks and
release the Tour Operator from all claims and causes of action arising from any losses,
damages or injuries or death resulting from risks inherent in travel, including
adventure travel specifically, visiting foreign destinations, and participating in
adventurous activities such as those included in Tour itineraries or otherwise offered
by the Tour Operator. The Tour Operator requires that you confirm your assumption of
this responsibility by completing the participation waiver (the “Waiver”) prior to
departing on your tour. The Waiver is available at
https://www.gadventures.com/terms-conditions/participation-waiver/
You acknowledge that the degree and nature of personal risk involved depends on the
products or services booked and the location(s) in which a product or service operates,
and that there may be a significant degree of personal risk involved in participating,
particularly participating in physical activities, travel to remote locations, carriage
by watercraft, participation in “extreme sports” or other high-risk activities, or
travel to countries with developing infrastructure. Standards of hygiene, accommodation
and transport in certain countries where Tours take place are often lower than the
standards you may reasonably expect in your home country or region. You agree that the
Tour Operator is not responsible for providing information or guidance with respect to
local customs, weather conditions, specific safety concerns, physical challenges or laws
in effect in any locations where a Tour, product or service is operated. You acknowledge
you have considered the potential risks, dangers and challenges and your own personal
capabilities and needs, and you expressly assume the risks associated with travel under
such conditions.
You must at all times strictly comply with all applicable laws and regulations of all
countries and regions. Should you fail to comply with the above or commit any illegal
act when on Tour or, if in the opinion of the Tour Operator (acting reasonably), your
behaviour is causing or is likely to cause danger, distress or material annoyance to
others, the Tour Operator may terminate your travel arrangements on any product or
service immediately at your expense and without any liability on the Tour Operator’s
part. You will not be entitled to any refund for unused or missed services or costs
incurred as a result of termination of your travel arrangements, including, without
limitation, return travel, accommodations, meals, and incidentals.
You are responsible for any costs (including repair, replacement and cleaning fees)
incurred by the Tour Operator or the Tour Operator’s suppliers for property damage,
destruction or theft caused by you while on a Tour. You agree to immediately report any
pre-existing damage to a representative of the Tour Operator and staff of the
accommodation, transportation service, or facility as soon as possible upon discovery.
You agree to take all prudent measures in relation to your own safety while on Tour
including, but not limited to, the proper use of safety devices (including seat-belts,
harnesses, flotation devices and helmets) and obeying all posted signs and oral or
written warnings regarding health and safety. Neither the Tour Operator nor its Third
Party Suppliers (as defined herein) are liable for loss or damages caused by your
failure to comply with safety instructions or warnings.
You agree to bring any complaints to the Tour Operator as soon as possible in order to
provide the Tour Operator with the opportunity to properly address such complaint. You
agree to inform your tour leader, another representative of the Tour Operator or the
Tour Operator’s customer service department directly. The Tour Operator assumes no
liability for complaints that are not properly brought to the attention of the Tour
Operator and cannot resolve or attempt to resolve complaints until proper notice is
provided. Any complaint made after the completion of a Tour must be received in writing
by the Tour Operator within 30 days of the last day of travel of the booking in
question.
19. THE TOUR OPERATOR IS NOT LIABLE FOR THIRD PARTY SUPPLIERS
The Tour Operator makes arrangements with accommodation providers, activity providers, airlines, cruise lines, coach companies, transfer operators, shore excursion operators, tour and local guides, and other independent parties (“Third Party Suppliers”) to provide you with some or all of the components of your booking. Third Party Suppliers may also engage the services of local operators and sub-contractors. Although the Tour Operator takes all reasonable care in selecting Third Party Suppliers, the Tour Operator is unable to control Third Party Suppliers, does not supervise Third Party Suppliers and therefore cannot be responsible for their acts or omissions. Any services provided by Third Party Suppliers are subject to the terms and conditions imposed by these Third Party Suppliers and their liability is limited by their tariffs, conditions of carriage, tickets and vouchers and international conventions and agreements that govern the provision of their services. These may limit or exclude liability of the Third Party Supplier. You acknowledge that Third Party Suppliers operate in compliance with the applicable laws of the countries in which they operate and the Tour Operator does not warrant that any Third Party Supplier is in compliance with the laws of your country of residence or any other jurisdiction.
The Tour Operator is not liable and will not assume responsibility for any claims,
losses, damages, costs or expenses arising out of inconvenience, loss of enjoyment,
upset, disappointment, distress or frustration, whether physical or mental, resulting
from the act or omission of any party other than the Tour Operator and its
employees.
The Tour Operator is not liable for the acts or omissions, whether negligent or
otherwise, of Third Party Suppliers or any independent contractors.
20. OPTIONAL EXTRAS
“Optional Extras” refers to any activity, transportation, meal, product or service not
expressly included in the Tour itinerary or price of the Tour and which does not form
part of the Tour. You agree that any assistance given by the Tour Operator’s
representative(s) in arranging, selecting, or booking, any Optional Extras is purely at
your request and the Tour Operator makes no warranties and expressly disclaims any
liability whatsoever arising from participation in Optional Extras or any information
provided by any representative of the Tour Operator regarding any Optional Extras. You
release the Tour Operator from all claims and causes of action arising from any damages,
loss of enjoyment, inconvenience, or injuries related to or arising from participation
in or booking of Optional Extras.
You acknowledge and agree that any liability for loss, damages, death, personal injury,
illness, emotional distress, mental suffering or psychological injury or loss of or
damage to property associated with Optional Extras is the sole responsibility of the
third party providing that service or activity.
21. LIABILITY
The Tour Operator and its parents, subsidiaries and their respective employees,
affiliates, officers, directors, successors, representatives, and assigns shall not be
held liable for (A) any damage to, or loss of, property or injury to, or death of,
persons occasioned directly or indirectly by an act or omission of any other provider,
including but not limited to any defect in any aircraft, watercraft, or vehicle operated
or provided by such other provider; and (B) any loss or damage due to delay,
cancellation, or disruption in any manner caused by the laws, regulations, acts or
failures to act, demands, orders, or interpositions of any government or any subdivision
or agent thereof, or by acts of God, strikes, fire, flood, war, rebellion, terrorism,
insurrection, sickness, quarantine, epidemics, theft, or any other cause(s) beyond their
control. You waive any claim against the Tour Operator for any such loss, damage,
injury, or death.
In the event that any loss, death, injury or illness is caused by the negligent acts or
omissions of the Tour Operator or of the Third Party Suppliers of any services which
form part of the booking contract then the Tour Operator limits its liability, where
applicable by all applicable international conventions.
Carriage of passengers and their luggage by sea is governed by the Athens Convention
relating to the Carriage of Passengers and their Luggage by Sea (PAL), as amended (the
“Athens Convention”) which is expressly incorporated into these Terms and any liability
of the Tour Operator and the Carrier (as that term is defined in the Athens Convention)
for death or personal injury or for loss or damage to luggage arising out of carriage by
sea will be determined solely in accordance with this Convention. The Athens Convention
limits the Carrier’s liability for death or personal injury or loss or damage to luggage
and makes special provision for valuables. It presumes that luggage has been delivered
undamaged to the Guest unless written notice is given to the Tour Operator and/or the
Carrier:
(a) in the case of apparent damage, before or at the time of disembarkation or
redelivery; or
(b) in the case of damage which is not apparent or of loss, within 15 days from the date
of disembarkation or redelivery or from the time when such redelivery should have taken
place.
Any damage payable by the Tour Operator up to the Athens Convention limits will be
reduced in proportion to any contributory negligence by you and by the maximum
deductible specified in Article 8 (4) of the Athens Convention. Copies of the Athens
Convention are available from the Tour Operator on request.
In so far as the Tour Operator may be liable to you in respect of claims arising out of
carriage by sea, the Tour Operator is entitled to all the rights, defenses, immunities
and limitations available, respectively, to the actual carrier and under the relevant
Conventions, and nothing in these Terms will be deemed as a surrender thereof. To the
extent that any provision in these Terms is made null and void by the Athens Convention
or any legislation compulsorily applicable or is otherwise unenforceable, it shall be
void to that extent but not further. The Tour Operator’s liability will not at any time
exceed that of the carrier under its Conditions of Carriage and applicable or
incorporated conventions or other legislation. Any liability in respect of death and
personal injury and loss of and damage to luggage which the Tour Operator may incur,
whether under the contract with you in accordance with these Terms or otherwise, will
always be subject to the limits of liability contained in the Athens Convention for
death or personal injury.
Notwithstanding anything to the contrary elsewhere in these Terms, the Tour Operator
will not in any circumstances be liable to you for any loss or anticipated loss of
profit, loss of enjoyment, loss of revenue, loss of use, loss of contract or other
opportunity nor for any other consequential or indirect loss or damage of a similar
nature.
For claims not involving personal injury, death or illness or which are not subject to
the Conventions referred to above, any liability the Tour Operator may incur for the
negligent acts or omissions of its suppliers will be limited to a maximum of the price
which you paid for the applicable Tour, not including insurance premiums and
administration charges. Where this relates to loss or damage to luggage and other
personal possessions then the Tour Operator liability will not exceed $1,000 CAD. The
Tour Operator will not at any time be liable for any loss of or damage to valuables of
any nature. You agree that you will be precluded from making a double recovery by making
the same claims and seeking recovery against the Tour Operator and its suppliers,
contractors or other third parties.
22. FORCE MAJEURE
The Tour Operator will not be liable in any way for death, bodily injury, illness, damage, delay or other loss or detriment to person or property, or financial costs both direct and indirect incurred, or for the Tour Operator failure to commence, perform or complete any duty owed to you if such death, delay, bodily injury (including emotional distress or injury), illness, damage or other loss or detriment to person or property is caused by Act of God, war or war like operations, mechanical breakdowns, terrorist activities or threat thereof, civil commotions, labor difficulties, interference by authorities, political disturbance, howsoever and where so ever any of the same may arise or be caused, riot, insurrection and government restraint, fire, extreme weather, significant risks to human health such as the outbreak of serious disease including any mutation or variation of, and the ongoing effects of, Covid-19 or SARs-COV2, or any other cause whatsoever beyond the reasonable control of the Tour Operator or the Third Party Supplier of services, whether or not foreseeable, which would make it dangerous or not viable for a Tour to commence or continue, any and all of which, individually and collectively, constitute “Force Majeure”.
23. IMAGES AND MARKETING
You agree that, while participating in any Tour, images, photos or videos may be taken by other participants, the Tour Operator or its representatives that may contain or feature you. You consent to any such pictures being taken and grants a perpetual, royalty-free, worldwide, irrevocable license to the Tour Operator, its contractors, sub-contractors and assigns, to reproduce for any purpose whatsoever (including marketing, promotions and the creation of promotional materials by or with sub-licensees), in any medium whatsoever, whether currently known or hereinafter devised, without any further obligation or compensation payable to you.
24. PRIVACY POLICY
The Tour Operator must collect your personal information to deliver the Tour and any products or services booked. The Tour Operator collects, uses and discloses only that information reasonably required to enable the Tour Operator and its Third Party Suppliers to provide the particular Tour, products and/or services that you have requested as described in the Tour Operator’s Privacy Policy, which can be accessed any time at http://www.gadventures.com/terms-conditions/privacy/ and is expressly incorporated into these Terms. By submitting any personal information to the Tour Operator, you indicate your acceptance of the Tour Operator’s Privacy Policy.
25. SEVERABILITY
If any provision of these Terms is so broad as to be unenforceable, such provision will be interpreted to be only so broad as is enforceable. The invalidity or un-enforceability of any provision hereof will in no way affect the validity or enforceability of any other provision.
26. CONTRACT PARTIES & SUCCESSORS
These Terms will inure to the benefit of and be binding upon the parties and their respective heirs, legal and personal representatives, executors, estate trustees, successors and assigns.
27. APPLICABLE LAW
The Contract and these Terms are subject to the laws of Ontario, Canada and you submit to the exclusive jurisdiction of the courts located in Toronto, Ontario, Canada for the resolution of any dispute under these Terms or concerning any Tour, product or service.
28. AMENDMENTS
The Tour Operator reserves the right to update or alter these Terms at any time, and will post the amended Terms on the Tour Operator’s website at gadventures.com/terms-conditions/. Any amendment will take effect 10 days after being posted to the Tour Operator’s website. An up to date copy of these Terms, as amended, may be accessed at any time on the Tour Operator’s website and will be sent to you upon written request to the Tour Operator. You are deemed to have accepted any amendments to these Terms on the date that is 10 days after their posting on the Tour Operator’s website. The Tour Operator recommends that you refer to the Terms prior to travel to familiarise themselves with the most up-to-date version available.
29. ADDITIONAL TERMS APPLICABLE TO CERTAIN TRAVEL STYLES
(A) FAMILY TOURS
The following terms and conditions will only apply if you are booking or traveling on
Family Tours with the Tour Operator:
Family Tour Requirements: In order to book a Tour designated as a “Family Tour” by the
Tour Operator, you must be travelling as part of a “Family Unit”. A “Family Unit” is a
group of two or more persons travelling and booking together, where at least one person
is a minor in the care of at least one of the accompanying adults. One minor may
accompany one or more adults for the purposes of being considered a Family Unit. The
Tour Operator reserves the right to cancel the booking of anyone travelling or planning
to travel on a Family Tour who, in the Tour Operator’s sole discretion, do not properly
constitute a Family Unit in accordance with this section or otherwise does not meet the
Tour Operator’s requirements for participation in a Family Tour.
(B) 18 to THIRTY SOMETHINGS TOURS
The following terms and conditions will only apply if you are booking or traveling on 18
to Thirty somethings Tours with the Tour Operator:
To travel on a “18 to Thirty somethings” Tour, you must be at least 18 years of age as
of the date of first travel and comply with any other age restrictions as may be
promulgated from time to time by Local Adventures ( Meraki Trips ).
(C) M.S. EXPEDITION
The following terms and conditions will only apply if you are booking or traveling on
Expedition Tours with Local Adventures ( Meraki Trips ):
Medical Form for Expedition Tours: The Tour Operator’s Medical Form is mandatory for all
Expedition Tours. You must return your Medical Form signed by a licensed and practicing
physician to the Tour Operator prior to or at the time of final payment for the
applicable booking.
Payment and Cancellation: Payment for the full amount due for any Expedition Tour is due
120 days before the departure date of the first product of service on your booking. If
full payment is not received by the due date, the Tour Operator may change the rate
payable or may treat the booking as cancelled and may, in its sole discretion, retain
the deposit paid on booking as a cancellation fee. If a Tour is booked less than 120
days before the departure date of the first scheduled departure on your itinerary where
an Expedition Tour is included, then the full amount is payable at the time of booking.
If payment terms differ from those outlined in this section, the applicable terms will
be communicated to you prior to booking and will also be detailed on your invoice.
You may cancel your booking by notifying the Tour Operator. Cancellation fees, if any,
will be determined with reference to the date on which notice of cancellation is
received by the Tour Operator and are expressed as a percentage of the total price paid
for the cancelled Tour, product or service (excluding any insurance products).
Cancellation Terms for Expedition Trips:
(a) Cancellation 90 days or more before first departure on relevant booking: Lifetime
Deposit will be held by the Tour Operator in accordance with these Terms and the
remainder of the payments to the Tour Operator for the cancelled Tour will be refunded.
(b) Cancellation 60-89 days before first departure on relevant booking: Lifetime Deposit
will be held by the Tour Operator in accordance with these Terms and an amount equal to
50% of the remainder of the payments made to the Tour Operation for the cancelled Tour
will be refunded.
(c) Cancellation less than 60 days before first departure on relevant booking: Lifetime
Deposit will be held by the Tour Operator in accordance with these Terms and no further
refund will be payable.
Cancellation of Pre and Post Cruise Accommodations, Add-On Packages, Kayaking, Camping,
and Theme Packs:
(a) Cancellation 60 days or more before first departure on relevant booking: All
payments made to the Tour Operator will be refunded.
(b) Cancellation less than 60 days before first departure on relevant booking: no refund
is payable.
Expedition Service Providers:
The Vessel used in Expedition Tours carries onboard service providers, which may include
medical staff, spa personnel, or entertainers who operate as independent contractors.
Their services and products are charged as Optional Extras and they contract directly
with you to provide any products and services you request. Neither the Tour Operator nor
the Carrier is responsible for these Optional Extras and will not be liable for the acts
or omissions of these service providers.
Shore excursions on Expedition Tours (“Shore Excursions”) are subject to their own set
of terms and conditions, separate and apart from these Terms, and may be reserved after
an Expedition Tour has been booked and confirmed. It is your responsibility to ensure
that you are fit to participate in Shore Excursions.
(D) NATIONAL GEOGRAPHIC JOURNEYS WITH LOCAL ADVENTURES ( MERAKI TRIPS ) AND NATIONAL
GEOGRAPHIC FAMILY JOURNEYS
The following terms and conditions will only apply if you are booking or traveling on a
National Geographic Journeys with Local Adventures or a National Geographic Tour:
National Geographic Partners, LLC (for purposes of these Terms, collectively “NGP”) will
provide educational enrichment as outlined in its catalog and on its website
(nationalgeographicjourneys.com) and has licensed G Adventures to organise and
administer National Geographic Journeys tours. The Tour Operator is solely responsible
for arranging and providing all the services and accommodations offered to you in
connection with the Tour.
By booking or traveling on a Tour, you certify that you do not have any mental,
physical, or other condition that would create a hazard for yourself or other
participants. NGP and the Tour Operator reserve the right in their sole discretion to
accept, decline or remove any person on a Tour. NGP and the Tour Operator reserve the
right, without penalty, to make changes in the published itinerary whenever, in their
judgment, they deem it necessary for your comfort, convenience, or safety and in
accordance with these Terms.
NGP, ITS PARENTS, SUBSIDIARIES AND THEIR RESPECTIVE EMPLOYEES, AFFILIATES, OFFICERS
DIRECTORS, SUCCESSORS, REPRESENTATIVE AND ASSIGNED (COLLECTIVELY DEFINED AS “NATIONAL
GEOGRAPHIC”) ARE NOT LIABLE AND WILL NOT ASSUME RESPONSIBILITY FOR ANY CLAIMS, LOSSES,
DAMAGES, COSTS OR EXPENSES ARISING OUT OF INCONVENIENCE, LOSS OF ENJOYMENT, UPSET,
DISAPPOINTMENT, DISTRESS OR FRUSTRATION, WHETHER PHYSICAL OR MENTAL, RESULTING FROM THE
ACT OR OMISSION OF ANY PARTY.
National Geographic shall not be held liable for (A) any damage to, or loss of, property
or injury to, or death of, persons occasioned directly or indirectly by an act or
omission of any other provider, including but not limited to any defect in any aircraft,
watercraft, or vehicle operated or provided by such other provider; and (B) any loss or
damage due to delay, cancellation, or disruption in any manner caused by the laws,
regulations, acts or failures to act, demands, orders, or interpositions of any
government or any subdivision or agent thereof, or by acts of God, strikes, fire, flood,
war, rebellion, terrorism, insurrection, sickness, quarantine, epidemics, theft, or any
other cause(s) beyond their control. You waive any claim against National Geographic for
any such loss, damage, injury, or death.
The following terms and conditions will only apply if you are booking or traveling on a
National Geographic Family Journeys Tour:
In order to book a National Geographic Family Journeys Tour, you must be travelling as
part of a “Family Unit”. A “Family Unit” is a group of two or more persons travelling
and booking together, where at least one person is a minor in the care of at least one
of the accompanying adults. One minor may accompany one or more adults for the purposes
of being considered a Family Unit. The Tour Operator reserves the right to cancel the
booking of anyone travelling or planning to travel on a National Geographic Family
Journeys Tour who, in the Tour Operator’s sole discretion, do not properly constitute a
Family Unit in accordance with this section or otherwise does not meet the Tour
Operator’s requirements for participation in a National Geographic Family Journeys Tour.
(E) TAILOR MADE
The following terms and conditions will only apply if you are booking or travelling on
Tailor Made Tours with the Tour Operator:
Price Validity: Upon receipt of your TailorMade booking request the Tour Operator will
provide you with a quote for the chosen Tour. Prices quoted for all TailorMade Tours are
valid until the date indicated on the quote, after which time the Tour Operator reserves
the right to provide you with a revised quote. Any modifications to a TailorMade
itinerary, including dates or number of people travelling, will be subject to a revised
quote.
Payment and Cancellation: Payment for the full amount due for any Tailor Made Tours is
due 90 days before the departure date of the first product of service on your booking.
If full payment is not received by the due date, the Tour Operator may issue a new
quote, including a change to the rate payable or may treat the booking as cancelled and
may, in its sole discretion, retain the deposit paid on booking as a cancellation fee.
If a Tour is booked less than 90 days before the departure date of the first product or
service on your itinerary where TailorMade is included, then the full amount is payable
at the time of booking.
In addition to the deposit, certain elements of your TailorMade Tour may be subject to
higher or different charges (including different cancellation charges). These charges
will be applicable solely when required by our suppliers. If this situation arises, the
Tour Operator reserves the right to ask you to make payment of the requested sum within
a certain period and prior to balance due date. These terms, if applicable, will be
communicated to you prior to booking and will also be detailed on your invoice.
You may cancel your booking by notifying the Tour Operator. Cancellation fees, if any,
will be determined with reference to the date on which notice of cancellation is
received by the Tour Operator and are expressed as a percentage of the total price paid
for the cancelled Tour, product or service (excluding any insurance or air products).
Deposit Terms for TailorMade: At the time of booking, a non-refundable deposit in the
amount of 30% of the Tour price, per person per Tour is due to the Tour Operator. If the
booking is made 90 days or less prior to departure, full payment is due at the time of
booking. The non-refundable deposit should be sent to the Tour Operator or authorised
agent, as applicable. Deposits paid in respect of a TailorMade trip will not be held as
a Lifetime Deposit.
A Lifetime Deposit held on file with the Tour Operator may be applied toward the 30%
deposit required for TailorMade, however, in the event of a cancellation that results in
the loss of deposit the Lifetime Deposit applied will not be refunded or reinstated.
Cancellation Terms for TailorMade:
(a) Cancellation 90 days or more before first departure on relevant booking: 30% deposit
will be held by the Tour Operator in accordance with these Terms and the remainder of
the payments to the Tour Operator for the cancelled Tour will be refunded.
(b) Cancellation 60-89 days before first departure on relevant booking: An amount equal
to 50% of the Tour price of the cancelled Tour will be refunded.
(c) Cancellation less than 60 days before first departure on relevant booking: No refund
will be payable.
(F) DAY TOURS
The following terms and conditions will only apply if you are booking or travelling on
Day Tours with the Tour Operator:
Payment and Cancellation: Payment in full for any Day Tours is due at the time of
booking. You may cancel your booking by notifying the Tour Operator.
Cancellation fees, if any, will be determined with reference to the date on which notice
of cancellation is received by the Tour Operator and are expressed as a percentage of
the total price paid for the cancelled Tour, product or service (excluding any insurance
or air products).
Lifetime Deposit Terms for Day Tours: No Lifetime Deposit is established with the
booking of a Day Tour. A Lifetime Deposit held on file with the Tour Operator may be
applied toward payment for any Day Tours, however, in the event of a cancellation that
results in the loss of full or partial payment the Lifetime Deposit applied will not be
refunded or reinstated. If a Lifetime Deposit is applied toward the cost of a Day Tour,
any unused amount of the Lifetime Deposit will be forfeited.
Cancellation Terms for Day Tours:
Unless otherwise set out below, the following cancellation terms apply to all Day Tours:
(a) Cancellation 8 days or more before departure: you will receive a full refund in
respect of cancelled Day Tours.
(b) Cancellation 4-7 days or more before departure: an amount equal to 50% of the
payments made to the Tour Operator in respect of the cancelled Day Tour will be
refunded.
(c) Cancellation 3 days or less before departure: No refund will be payable in respect
of any cancelled Day Tours.
(G) MINI ADVENTURES
The following terms and conditions will only apply if you are booking or travelling on
Mini Adventures with the Tour Operator:
Deposits: At the time of booking, a non-refundable deposit equal to 20% of the listed
price of the Mini Adventure, per person per Mini Adventure, is due to the Tour Operator.
If the booking is made 60 days or less prior to departure, full payment is due at the
time of booking. The non-refundable deposit should be sent to the Tour Operator or
authorized agent, as applicable.
Lifetime Deposits: If you cancel your booking of a Mini Adventure, and that cancellation
is not a result of nonpayment or any other breach of these Terms, the deposit amount
will be held as a “Lifetime Deposit” with the Tour Operator, subject to these Terms.
Lifetime Deposits have no expiry and may be applied towards payment of a deposit on any
other Tour offered by the Tour Operator. The Lifetime Deposit is transferable and may be
transferred by you to another individual of your choosing by providing notice to the
Tour Operator in writing.
(H) INCA TRAIL TOURS
The following terms and conditions will only apply if you are booking or travelling on
an Inca Trail Tour with the Tour Operator. An Inca Trail Tour means any Tour that
involves visiting the Inca Trail.
Lifetime Deposit Terms for Inca Trail Tours:
A Lifetime Deposit is established with the booking of a Inca Trail Tour, subject to the
Cancellation Terms set out below.
Cancellation Terms for Inca Trail Tours
The following cancellation terms apply to all Inca Trail Tours:
• Cancellation received 60 days or more before departure of first product or service in
relevant booking: Lifetime Deposit less the amount set out below in your booking
currency (the “Inca Trail Charge”) will be held by the Tour Operator in accordance with
these Terms, the remainder of the payments made to the Tour Operator in respect of the
cancelled product will be refunded.
• Cancellation received 30-59 days before departure of first product or service in
relevant booking: Lifetime Deposit will be held by the Tour Operator in accordance with
these Terms, an amount equal to 50% of the remainder of the payments made to the Tour
Operator in respect of the cancelled Tour will be refunded.
• Cancellation less than 30 days before departure of first product or service in
relevant booking: Lifetime Deposit will be held by the Tour Operator in accordance with
these Terms, and no further refund will be payable.